Location: Orlando, FL

Summary of Position:

The Claims Supervisor supervises a team of claims examiners and claims administrator, participates in hiring, leads adjuster training, manages assigned adjuster workloads and performance.

Essential Duties & Job Responsibilities:

  • Monitor individual performance and ensures it meets expected quality and performance objectives.
  • Develop professional development plans for employees to improve performance efficiency.
  • Train employees on good faith claims handling procedures.
  • Resolve coverage issues and reviews denial letters.
  • Evaluate claim files and approve payment within their authority level.
  • Monitor caseloads and assigns new claims.
  • Interact with policyholders, claimants, public adjusters and attorneys to achieve claim settlement.
  • Assist in hiring and training new candidates in their job responsibilities.
  • Ensure receipt and maintenance of appropriate licenses for themselves and assigned staff for all states that claims are handled.
  • Communicate with policyholders, vendors and employees in a professional, positive, and proactive manner.
  • Work collaboratively across all internal departments.
  • Strong knowledge of the claims discipline and evaluation of claims performance based on quantitative and qualitative results.
  • Strong problem solving and staff development skills.
  • Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a professional manner.

Qualifications:

  • Bachelor’s degree in insurance, business or related field is required. Insurance designation coursework a plus.
  • 5 years of related claims experience with increased authority and complexity primarily within a for-profit environment, in homeowner’s driven personal lines insurance.
  • Multi-state/multi-line experience is required, understanding state statutes and good faith handling practices.
  • Valid 520 or 620 Florida Adjusters license is required.
  • Louisiana, North Carolina, South Carolina and Texas licenses are a plus.
  • Strong knowledge of the claims discipline and evaluation of claims performance based on quantitative and qualitative results.
  • Strong problem solving and staff development skills.
  • Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a professional manner.
  • Basic understanding of residential construction and repair/replace techniques
  • Skill in effectively negotiating and settling homeowner claims in accordance with policies and procedures
  • Litigation experience is a plus
  • Competent in using Microsoft Word and Excel
  • Set high personal standards and consistently achieves set goals

Working Conditions & Physical Requirements:

  • Ability to safely and successfully perform the essential job duties of this position, with out without reasonable accommodation.
  • Must be able to function independently, have flexibility, personal integrity and the ability to work effectively with customers, vendors and personnel.
  • Occasionally lift medium to heavy objects.
  • Occasional travel.

Other Requirements:

  • Friendly, polite, organized and efficient.
  • Strong oral and written communication skills.
  • Ability to maintain regular and punctual attendance.
  • Adhere to all Company and department policies and procedures.
  • Perform other duties as assigned.

About Us: Lighthouse Management, LLC is a licensed MGA representing Lighthouse Property Insurance Corporation (Lighthouse). Lighthouse is an admitted property and casualty insurance company authorized to write in Louisiana, South Carolina, North Carolina and Texas. Lighthouse sells and distributes its policies only through licensed, professional independent agencies, and is assigned a Financial Stability Rating of A, Exceptional, from Demotech, Inc.