Location: Orlando, FL

Interested in joining a dynamic and growing company? At Lighthouse, we are committed to providing a safe, stable environment for insurance professionals to work productively, provide knowledgeable service and develop professionally with the goal of growing the company and the opportunities for all within. Lighthouse is seeking talented candidates who are passionate about growth, helping others and delivering the best possible service to our customers and employees.
We offer a competitive salary and a robust benefits package, including 401(k) match, medical, dental, and vision health plans, short and long-term disability, paid time off, tuition reimbursement, professional conferences, and other career development opportunities.

Summary of Position:

The Claims Assistant is responsible for administrative duties related to the Claims department. Responsible for organizing and distributing incoming mail, faxes and emails. Delivers excellent customer service over the phone by assisting caller with inquires. Also provides support within the department and company with special projects. Works with the Claims Supervisor and Claims Examiners to learn company claims philosophy with the opportunity for advancement. Ability to obtain an adjuster license in the future for the states serviced.

Essential Duties & Job Responsibilities:

  • Assist the company claims department with distribution of emails to the appropriate person from a central email.
  • Assist callers with their inquiries
  • Assign new claims based on direction from the Claims Supervisor
  • Work with the Accounting department to reconcile outstanding claim checks and the completion of void and stop payment requests
  • Responsible for reinspection report data collection
  • Responsible for vendor payments
  • Monitor licensing of claim examiners and Pharos
  • Process West Point subrogation recoveries
  • Work on special projects assigned by the Executive Vice President or Claims Supervisor.
  • Communicate with agents relative to the in-house projects.
  • Balance department tasks and responsibilities with initiative team involvement.


  • College degree preferred
  • One-year clerical experience or any position within an insurance-related operation
  • Proficiency with Microsoft Office; especially Word, Excel and Outlook
  • Detail-oriented and organized
  • Ability to manage multiple projects at one time and adhere to guidelines
  • Self-motivated and able to work independently
  • Ability to communicate effectively with all levels of employees and management

Working Conditions & Physical Requirements

  • Ability to safely and successfully perform the essential job duties of this position, with or without reasonable accommodation.
  • Must be able to function independently, have flexibility, personal integrity and the ability to work effectively with customers, vendors and personnel.
  • Occasionally lift medium to heavy objects.

Other Requirements

  • Friendly, polite, organized and efficient.
  • Strong oral and written communication skills.
  • Ability to maintain regular and punctual attendance.
  • Adhere to all Company and department policies and procedures.
  • Perform other duties as assigned.